Frequently Asked Questions

Q: What do I need to bring to my appointment?

A: Please bring the following to your appointment:

  • Photo ID

  • Current insurance card(s)

  • Co-payment(s), if required

  • Tests results/films that have been requested by us

  • If you have Medicare, please bring your pharmacy insurance drug card.

Q: What is your cancelled appointment policy?

A: If you must cancel your appointment, we’ll be happy to reschedule at a more convenient time. We ask you to give us 24 hours advance notice, providing an opportunity for another patient to been seen.

Q: What are your billing requirements?

A: Patients must pay any co-payments at the time of their visit. Patients are responsible to pay any amounts, such as deductibles, co-payments and co-insurance that their insurance company designates is their responsibility.

Q: What should I do if I have a question about my bill?

A: Please contact our billing office at (614) 544-6416.

Q: What should I do if your office is closed and I need medical care?

A: If you are experiencing what you believe is a medical emergency, please call 9-1-1 or go to the closest hospital Emergency Department. To page the on-call physician after-hours for urgent matters, please call the answering service at (614) 566-9933.

Q: How do I give a family member access to my OhioHealth MyChart?

A: If you would like another person to have access to your OhioHealth MyChart account, please complete this proxy form and bring or mail it to our office.

MyChart Proxy Form

Q: How do I pay your bill online?

A:  To pay your bill online for a visit to our office after July 9, 2014, go to the OhioHealth Online Bill Pay webpage.

To pay your bill online for a visit to our office before July 9, 2014, go to